CUSTOMER SERVICE

If you have any questions or you need assistance before placing an order then please don’t hesitate to contact us at info@makidsbrand.com.

FAQ's

Do you have a size guide? 

Yes we do! You can check it here. 

When is my order shipped?

Orders are shipped Monday through Friday. Any orders placed on Saturday or Sunday will be shipped the following week. 

I have a problem with my order  

Please notify us immediately of any discrepancies or damages with your order.

My order did not arrive 

Delivery times are quoted in good faith, however we cannot be held responsible for late deliveries caused by circumstances out of our control such as customs. Please contact DHL with your waybill number for further support. 

Can I cancel my order? 

After your order has been placed, if you would like to cancel or make amendments to it, please contact info@makidsbrand.com. Please aim to do as soon as possible. If the order has left the warehouse, then we may not be able to make any amendments and you will need to follow the returns process.

I can’t find the products I am looking for 

If you would like to enquire about an item that is out of stock or from a past season please contact info@makidsbrand.com.

I’ve received a message/ email saying my order has been dispatched – when will this be delivered? 

The message / email will advise an estimated delivery date along with your tracking number. You will then receive a further message on the day of delivery.

I’ve received a message/ email saying my parcel is out for delivery today but I will not be at that address?

You can go to DHL to change your delivery date.You have several options when tracking to change the delivery on eligible shipments before the first delivery attempt.

How do I track my order? 

You will receive an email, notifying you that orders have been shipped together with a tracking number. You can go to DHL and track your parcel using your tracking number.

Do you accept returns/exchanges? 

Please check our Returns Page for all the details about returns and exchanges.

What payment methods do you accept? 

We accept Paypal and all major credit and debit cards: MasterCard, Visa, JCB, American Express, Delta and Maestro. Please note that all payments are charged in EUROS. The final amount reflected on your bill may differ depending on the exchange rate at the time your bank processes the transaction.

How long does it take for my order to reach me?

For any information about the Delivery process, you can check our Delivery Page.

Is it safe to use my credit card on your website?

To ensure a safe payment procedure, our website uses Secure Trading for a reliable and secure internet payment gateway.

Do I need to register and set up an account to shop?

It is not mandatory to register. However, if you choose to we will retain your contact details, which will be retrieved when you login on your next visit. Please note that due to security reasons, we will not retain your card details.

Is my personal information kept private?

Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law or to fulfil an order contract with you. Read more about our Privacy Policy